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Refund and Cancellation Policy

Last updated: 19 October 2026

ListenToMe passes are one-time payments for 30 days. This page explains what happens if you want to stop, and when we give money back.

Cancellation

There is nothing to cancel. There is no subscription and no automatic renewal, so we never charge you again.

If you stop using ListenToMe, your pass stays active until its end date. Then your account goes back to the free limits.

To move to a lower plan, buy it after your current pass ends.

Refunds

Once a pass has started, it is not refundable. This includes unused days and unused pages.

Charged twice, or no pass added

If you were charged twice for the same purchase, or money left your account but no pass was added, contact us within 7 days by email or WhatsApp. Include the details listed under Contact below.

After we confirm it, we refund the extra or failed payment in full, to your original payment method. Banks usually take 5 to 7 working days to show a refund.

Failed payments

If a payment fails but money was taken, your bank usually returns it automatically within 5 to 7 working days. If it does not, contact us.

Accounts that break the rules

If an account breaks the Terms and Conditions or the Fair Use rules, we may end its pass early. In that case we may refund the payment.

Delivery

Passes are digital. Nothing is shipped.

A pass is added to your account as soon as the payment is confirmed, usually within a minute. If it is not added within an hour, contact us.

Contact

We read and answer every message ourselves.

If you are writing about a payment, please send:

  • the email address you sign in with
  • the date of the payment
  • the amount
  • the Razorpay payment ID, if you have it. It starts with "pay_".